Real work, running in production

The work we changed — and what it gave back.

Real engagements, not pilots dressed up as case studies. Work that used to be done by hand, rebuilt with the people who do it, and measured against the starting point in hours — on the tools the client already owned.

Client story · an energy systems group

Four processes now run with a check instead of by hand — about one full-time role of manual work, out of the month.

Before

~1 hour

to write one meeting protocol, by hand

After

~4 min

for the same protocol — 289 of them in six months

Throughput
289
meeting protocols written in six months
Time saved
~44 h
a month back on the protocol work alone
Accuracy
96 / 96
incoming letters in six weeks, each matched to the right contract
Capacity released
~1 role
about one full-time role of manual work a month, across four processes

An energy systems group asked us to look at what its people were still doing by hand. We talked to them, mapped the work, then built it with them: tender-document assembly, invoicing, email and correspondence handling, and meeting capture — alongside hands-on sessions on working with Gemini. Over six months, 289 meeting protocols were written at about four minutes each instead of about an hour: roughly 44 hours a month back.

The correspondence work held the same standard: 96 incoming letters in six weeks, all 96 matched to the right contract. Taken together, the four processes remove about one full-time role of manual work a month. Every figure here is the client’s own, confirmed by them — which is the only kind of number we publish.

What a person still does
  • Nothing here runs unsupervised. Each process produces a draft or a proposed match, and a named person reviews it before it counts as done.
  • The exceptions are the point of the review step: the unusual invoice, the letter that fits two contracts, the protocol where a decision was not actually made.
  • Ownership stayed inside the client’s team. They can change the process without us, which is what handing the capability back means.
What this does not show
  • One client, four processes, over six months. It is not a benchmark for another business.
  • The figures are in hours. There is no € figure: converting hours to money needs a cost per hour we do not assume.
  • Hours released are capacity, not automatically cash saved and not a role removed.

The portfolio

More of the work we’ve changed.

Each one built on the tools the client already owned, live in production — not a demo. We show the work and the real numbers; client names are withheld where we don’t have clearance to publish them.

~40 hrs/week saved per automation · 3 systems live in 3 months · no new hires

When one secretary held an entire engineering firm together — until we mapped the work.

B2B engineering firm

Three production automations live in three months. ~40 hours of manual work removed per automation. No new hires needed as the firm grew.

-30 hrs/week of ticket entry · zero misrouted requests

Client emails become Wrike tickets — automatically, cleanly.

Mid-sized creative agency

Inbound client requests classified, routed, and ticketed into Wrike with the right project code. No re-typing.

4 hrs/day → 15 min · no quality drop

Daily social content shipped in 15 minutes instead of half a day.

Consumer brand

Daily posts drafted, designed, and queued. Marketing lead reviews + ships in minutes.

-60% repeated questions to People Ops · 2× faster onboarding

New hires get answers in Slack — before they ask twice.

Mid-market enterprise (HR Ops)

Onboarding questions answered in-channel, sourced from internal docs. Time-to-productivity dropped sharply.

-12 hrs/week on meeting admin

Meeting lifecycle from scheduling to recap, automated.

Internal services team

Scheduling, prep notes, recording, and structured recap handled end-to-end. Nothing falls through.

~5 days → ~2 hours per cycle · every invoice traceable to source

Invoice processing cut from five days to about two hours — every entry traceable.

Finance back-office, B2B services

Supplier invoices were keyed and matched by hand — roughly five working days per cycle. We built capture-and-match on the Microsoft Power Platform they already ran; it now takes about two hours, and every posted invoice traces back to its source.

Zero missed leads · -8 hrs/week of triage

Inbound leads stopped getting buried.

Mid-sized service business

Every inbound email gets classified, scored, and surfaced to the right person with context — no manual triage.

100% call coverage (was ~5%) · same standard for every rep

Every sales call gets the same review — not just the lucky ones.

B2B software sales org

Sales calls automatically scored against the playbook. Coaching is consistent, not vibes-based.

Your move

Start with one workflow.

Bring the one your team dreads — a 30-minute conversation, no slides. Or start from licence spend with the free Tool Waste Self-Check.

  • You own everything we build
  • Vendor-neutral — no lock-in
  • Senior-led — no juniors
  • EU AI Act Article 4 foundation