When one secretary held an entire engineering firm together — until we mapped the work.
150-person B2B engineering firm, nuclear energy sector, two countries
Three production automations live in three months. ~40 hours of manual work removed per automation. No new hires needed as the firm grew.
“We hired one secretary to do the work of five — and somehow the answer wasn't hiring four more. The systems they wired into our existing tools just keep running, and we've grown without a single new back-office hire.”